RETURNS POLICY

  • We offer a very simple and easy return policy to you. You can conveniently return any item and avail refund, by contacting us within 48 hours from the date of delivery.
  • Please do not accept any order if seal is broken/unsealed at the time of delivery; as such orders will not be accepted if returned.
  • In the case of merchandise, returned items must be unused and unwashed for hygiene reasons; and returned with original packaging and tags in place. Items without tags will not be accepted.
  • All items purchased from FROMYCLOSET.COM (except panty, swimwear, shape wear, lingerie, innerwear, accessories, cosmetics, socks, and free items) can be returned by contacting fromycloset.com within 48hours from the date of delivery (as recorded by the shipping provider). Our shipping company will pick up the returned order.The entire refund amount will be credited back into your FROMYCLOSET.COM account in the form of promo code.
  • Please make sure that the returned items are packed securely and safely to prevent any loss or damage during transit. For all self shipped returns, please use a reliable courier service.
  • Once your return is received by us, a quality check will be performed on the returned items by our quality team. This is subject to your return having met the requirements of being unused and unwashed, returned within 10 days and not consisting of panty, swimwear, shape wear, lingerie, innerwear, accessories, cosmetics, socks and free items.
  • In case of self shipped returns, an amount of Rs. 100 will be reimbursed in your account towards shipping costs in the form of promo code. This will be done post the quality check.
  • Any returned item received by us that do not meet the above mentioned conditions, will not be accepted and will be returned back to you at your expense. No amount will be reimbursed in this case.
  • A notification with the status of return will be sent to you within 48-72 working hours from the date of receiving the item.

Returning An Item

Before you return an item, please contact our fashion care team by e-mailing at ‘hello@fromycloset.com’ to obtain a Reverse Pick Up (RPU) Ticket Number. Please have the below information ready before you call or mention them in your requested email –

  • Order Number / Registered E-Mail Id
  • Product Name
  • Pick-Up Address

Once you receive your RPU Ticket Number, please re-pack the items to be returned with all original packaging & tags that they were shipped with. 

Mention the order details & complete shipping address on the packet as stated below –

  • Order Number, Product Name & RPU Ticket Number
  • Shipping Address:-
  • Fromycloset Apparels Online Services Pvt. Ltd.
  • H-32, 1:4, Panchkamal,
  • Sector-29, Vashi,
  • Navi Mumbai - 400703

*Please read the return policy carefully before returning an item.

Credit Returns

Refund amount for all returned items will be credited to your 'FROMYCLOSET.COM Account' only in the form of Promo Code. 

Terms & Conditions

This Return Policy applies to all items (check out the exceptions stated above) purchased directly from FROMYCLOSET.COM. The policy is subject to change. Hence, please visit our website at www.fromycloset.com for the latest policy.


 
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